Digital Media

Comcast owes Massachusetts customers 00K in refunds for ‘misleading’ advertising

Comcast will spend 00,000 in refunds and terminate money owed for far more than 20,000 customers in Massachusetts as element of a settlement, pursuing allegations that the business employed deceptive advertisements about prolonged-phrase cable contracts, the point out legal professional standard explained Tuesday.  

The settlement revolves close to allegations that Comcast did not disclose the regular monthly value and conditions of its prolonged-phrase cable contracts. This consists of not telling buyers that the business could elevate the value of some regular monthly costs any time for the duration of the contracts, the Massachusetts legal professional general’s workplace explained.

‘Comcast caught as well a lot of Massachusetts buyers with prolonged, costly contracts that still left a lot of in financial debt and other folks with destroyed credit rating,’ Lawyer Basic Maura Healey explained. ‘Customers have a correct to very clear facts about the merchandise and solutions they acquire. This settlement really should motivate the whole cable and telecommunications marketplace to acquire a shut seem at their adverts and make confident buyers are obtaining a truthful provide.’

The legal professional general’s workplace explained Comcast furnished ‘inaccurate and misleading’ facts on pricing to buyers who had been likely into prolonged-phrase contracts, and unsuccessful to disclose costs that could bump up regular monthly payments by 40 % over the selling price that’d been marketed. To terminate prolonged-phrase contracts, buyers experienced to spend early termination costs of up to 40, the legal professional general’s workplace explained. 

In a single sequence of advertisements, Comcast explained it experienced a nine lock-in fee but did not share that tools expenses and regular monthly costs would raise a customer’s monthly bill. The advertisements also did not sufficiently express that costs could go up although a buyer was in a prolonged-phrase deal, the legal professional general’s workplace explained.


Comcast will refund all buyers in Massachusetts who paid out early termination costs when they downgraded their assistance or had been disconnected by Comcast from January 2015 to March 2016. All remaining unpaid early termination costs incurred from January 2015 to March 2016 for Massachusetts buyers will also be forgiven.

The Massachusetts legal professional general’s workplace explained Comcast ‘fully cooperated’ with the investigation.

‘The settlement with the Massachusetts Lawyer General’s Place of work demonstrates our ongoing exertion to strengthen the buyer practical experience,’ explained Comcast spokeswoman Jenni Moyer. ‘While we disagree with the allegations in the Assurance — which relate to many years-outdated adverts and do not mirror Comcast’s latest guidelines and techniques — we are dedicated to partnering with Lawyer Basic Healey and other folks who share our dedication to strengthening the practical experience of our buyers in all respects.’

As element of the settlement, Comcast will also have to disclose in its advertisements any further costs, and educate associates to share the true costs for regular monthly solutions to buyers ahead of they indicator on to prolonged-phrase contracts. 


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